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Account deletion

How to delete your adult site account and data

By GayCompare Editors Published 5 sources

Short answer

Cancel the membership first and keep the confirmation, because deleting a profile does not stop billing. Then send a deletion request to each company that holds your data: the site, the billing company and any age-check provider. Men.com's support page has a separate option for data requests and says they can take up to 30 days; UK law gives a business one month to reply and California law 45 days.

  • Deleting is a separate request from cancelling. Cancel first and keep the confirmation.
  • Ask the site, the biller and any age-check provider separately. Each keeps its own records.
  • UK: one month to respond, extendable by up to two more. California: 45 days, extendable to 90.
  • Ohio requires a site to delete the account and billing data kept from an age check as soon as you ask.
  • Some records survive. Erasure rights have exceptions, such as data a company must keep by law.

Cancel first

Deleting your profile is not the same as cancelling, and none of the billing terms we have read lists deletion as a way to stop a renewal. Cancel the membership, wait for the confirmation email and keep it. Keep your login until the cancellation is confirmed, too: you may need it to reach the cancel page.

Our cancellation guide covers every major biller, and the Men.com guide covers Men.com, Sean Cody, TwinkPop, Icon Male and Gay Wire.

Who holds your data

At least two companies, often three:

  • The site, which holds your account and login.
  • The billing company, which holds your payment details and history. It is often a different company from the site; our charge guide shows which biller each site uses.
  • An age-check provider, if you were asked to verify your age through one. Our age-check guide shows where that applies.

Each keeps its own records, so each needs its own request.

How to ask

  • Use the site’s own route if it has one. Men.com’s billing support page has an option to access or delete your data, separate from the cancel option, and says data requests can take up to 30 days.
  • Otherwise, write to support. The UK’s ICO says you can ask for deletion verbally or in writing, with no special wording. Use the email you signed up with and name the account.
  • Expect an identity check. A business may ask you to confirm you own the account before it deletes anything.

How long they have

  • UK. The ICO says an organization has one calendar month to respond, and up to two more months in some cases.
  • EU. The EU’s Your Europe guide says you can ask for erasure when your data is no longer needed or is being used unlawfully.
  • California. Under the CCPA, a business must respond within 45 calendar days, can extend that to 90 with notice, and may ask you to verify your identity.
  • Ohio. Section 1349.10 requires a site to delete the data it kept for account access and billing as soon as you ask. If you don’t renew, it must delete that data two years after you signed up.

What they may keep

Deletion rights have limits. The ICO says the right applies in set cases, and the EU guide notes that some data may be kept to protect other rights. Data a company needs to meet a legal obligation is one such exception. Ask what will be kept, and for how long, in the same request.

For what to check before you sign up anywhere, including billing names and ID checks, read the privacy checklist.

Sources

  1. Men Support: Billing questions and cancellations Aylo Billing · accessed Oct 4, 2026
  2. Your right to get your data deleted Information Commissioner's Office · accessed Oct 4, 2026
  3. Data protection and online privacy Your Europe, European Union · accessed Oct 4, 2026
  4. California Consumer Privacy Act (CCPA) State of California Department of Justice, Office of the Attorney General · accessed Oct 4, 2026
  5. Ohio Revised Code 1349.10: Internet age verification Ohio Legislative Service Commission · accessed Oct 4, 2026

Prices, plans and download terms are GayCompare's own observations from each provider's join page; see how we rank. This guide is general information, not legal or financial advice.